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Before making a purchase, kindly review our FAQs to ensure a smooth shopping experience!

Frequently Asked Questions

Information

Keynd Store is an online platform specializing in offering digital keys for games and software.

Some keys may have region restrictions. It's essential to check the product title and the region attribute before purchasing to ensure compatibility with your location.

To determine if a digital key is compatible with your region:

  1. Firstly, ensure that the correct country is selected in the top-right corner. Our site typically auto-detects and selects your country during your first visit.
  2. Examine the product title. If it specifies 'GLOBAL', the product can be activated in any country.
  3. If the product title does not mention 'GLOBAL' but instead lists a specific region like EUROPE, UNITED STATES, UNITED KINGDOM, ASIA, etc., then the product is region-locked to that particular area.
  4. Directly beneath the product title on the product detail page, look for a label. If it reads "CAN ACTIVATE IN [YOUR_COUNTRY]" in green, it's compatible. If it says "CAN'T ACTIVATE IN [YOUR_COUNTRY]" in red, the product cannot be activated in your chosen country.
  5. If you remain unsure or believe there may be an error with the auto-selected country, please contact our support team before finalizing your purchase.

Keynd Store is designed exclusively for personal use and small quantity purchases. We do not offer wholesale or bulk orders. Our mission is to provide the most competitive prices for digital products, ensuring that our customers receive the best deals for personal use. Please note that orders with more than 5 items may be held for manual review. We appreciate your understanding.

Shipping

After completing your purchase, you'll receive an email containing your digital key. The email title is typically Shipment for order #XXXX (where XXXX is your order number).

Upon successful payment, your digital key is typically delivered to your provided email address within minutes.

For high-demand products or those undergoing a quality check, delivery may take 1-12 hours. These products will be marked with a "Delivered in 1-12 Hours" notice under the product title.

If you don't receive the shipment email within the expected timeframe, please check your spam folder or contact our support team at support@keynd.com.

Please reach out to our friendly support team at support@keynd.com as soon as possible.

In your email, please include your order number (#) and the correct email address where you'd like to receive your digital key.

Our team will verify your order details and resend your digital key to the correct address.

Returns

Due to the nature of digital products, all sales are generally final. However, if the key is proven to be invalid, we will issue a refund. Please refer to our return & refund policy for more details.

If you experience any issues, please reply directly to your Shipment for order #XXXX email (where XXXX is your order number), as we prefer this for faster resolution. However, you can also reach out to our support team at support@keynd.com, and we'll promptly assist you.